Sometimes it's easier to talk through your furniture decision with a real person. We'd be glad to help.

Give Us a Call 888-530-2337

We are here to help you with your purchase

Sales

Mon - Fri 9am - 10pm EST

Sat - Sun 10am - 8pm EST

Customer Support

Mon - Fri 10am - 6pm EST

Just click on the link below and a Furniture Specialist will respond right away.

Begin Instant Live Chat

Close X
logo_bfs.gif

Contact Us Questions? Call 888-530-2337 Chat Live
888-530-2337

Help Center > Return Policy > 
Free Shipping

ABOUT TRUST ONLINE

Return Policy



Upon receipt of your order please inspect the contents carefully. If you find that something has been damaged or is missing, please contact us immediately so that we can resolve any issues as quickly as possible.

Items that are new and unopened can be returned within 30 days. You will be issued a refund less the cost of shipping the product back to our warehouse (and any non-refundable items). If the return is as a result of an error on our part, we will gladly pay for the return shipping and send the correct item to you immediately. If your furniture arrives as promised and you are dissatisfied for some reason, we will work with you to resolve the problem. Your satisfaction is our main goal. Unfortunately, we cannot take returns of customized, personalized, special-order or final-sale items or products that were damaged through normal wear and tear.

Furniture that has been installed and assembled is no longer eligible for return if there is no damage and it is in good working order. If the product is defective we will send a technician to fix it if possible or replace the item. Once an item has been shipped, White Glove Delivery Fees are no longer refundable.

If you have any questions or concerns about our return procedures, please contact customer service. They can be reached at 888-530-BEDS.